Key Responsibilities
- Operational Management and Service Quality
- Oversees all operational functions of the hotel
- Conducts regular briefings with department heads.
- Ensures compliance with hotel policies, procedures and service standards.
- Manages the daily operations of the hotel in conjunction with department heads and monitors the effective operation of all departments.
- Reviews service issues/guest complaints and ensures corrective actions are implemented and monitored.
- Leads key issues such as: capital projects, renovations/upgrades, and critical guest service incidents.
- Finance, Budgeting and Results Management
- Responsible for the presentation and execution of the annual operating budget, capital expenditure (CAPEX) budget, marketing and sales plans.
- Ensures the ongoing profitability of the hotel, revenue growth and improvement of guest satisfaction rates.
- Analyzes financial reports (including P&L) and develops appropriate strategies to improve results.
- Gets acquainted with the hotel’s daily business reports and manages the necessary decisions based on them.
- Analyzes the monthly financial results of all departments and prepares improvement plans.
- Ensures the maximization of room revenue by implementing innovative sales practices and “revenue” approaches.
- Prepares monthly financial reports/reports for owners.
- Strategy
- Ensures the hotel’s short and long-term strategic goals are met.
- Makes decisions taking into account the interests of the company and management.
- Develops operational improvement and cost saving plans (Efficiency & Cost Optimization).
- Procurement and Resource Control
- Controls the procurement process of supplies and equipment necessary for the operation, compliance with the budget and management of needs
- Human Resources and Leadership
- Ensures effective leadership of team members, clear allocation of responsibilities and performance control.
- Makes final decisions on hiring candidates for key/leading positions.
- Responsible for the performance of department heads and is familiar with all significant guest complaints/escalations.
- Audit, Safety and Compliance
- Manages the planning/implementation of actions determined as a result of audits and provides control
- Ensures compliance with health and safety rules, fire regulations and other legal requirements.
Qualification requirements:
- Strong professional in the hotel industry, with high analytical and managerial competencies.
- With outstanding management skills and practical experience;
- Outstanding leadership skills, practical experience in decision-making and results-oriented.
- Foreign languages: English and Russian required; other languages will be considered an advantage.
- Relocation and living in a hotel required; Work schedule (5/2) includes weekend work.
- Experience: At least 5 years as a General Manager in a 180+ room, 5-star hotel. Experience working in a resort will be considered an advantage.
- Candidate with knowledge of Georgian language, working abroad.