Detailed Information

Key Responsibilities

Guest experience:
- Develops and implements strategies to improve guest satisfaction through unique and engaging adventure activities.
- Maintains high service standards, is involved in resolving guest issues, and ensures a positive and safe experience.
Safety and risk management:
- Responsible for ensuring all adventure activities and equipment are safe, up-to-date, and compliant with all regulations.
- This includes conducting regular safety inspections and training staff on proper procedures and protocols.
Staff management:
- Participates in the hiring, training, planning, and management of team members.
- Motivates the team and ensures high quality service and instruction to guests.
Financial management:
- Manages the department’s budget, controls expenses, is responsible for overseeing financial reporting, and participates in revenue generation strategies.
Operational oversight:
- Manages daily operations, maintaining equipment, inventory, and coordinating with other resort departments such as marketing and technical services, etc.
Activity development:
- Creates and updates adventure offerings to ensure the resort’s offerings are diverse and competitive.

Key skills and qualifications

Leadership: Strong ability to lead, motivate, and develop a team.
Safety expertise: In-depth knowledge of adventure activity safety protocols and risk assessment.
Operational skills: Experience in managing daily operational processes, budgeting, and inventory management.
Communication: Excellent communication and problem-solving skills to effectively address guest and staff issues.
Industry knowledge: Passion for adventure travel and knowledge of the principles of the hospitality and adventure tourism industries.

Other Qualifications