The goal of the HR Management course is to introduce students to the fundamental principles, objectives, and administrative processes of human capital management and enable them to apply this knowledge in practice through unique assignments and simulations.Upon completion, participants will be able to design performance management, learning and development strategies, and develop organizational processes, procedures, and policies based on analytics and data-driven insights.

• Job analysis process and identification of organizational needs

• Job evaluation and job description development

• Best recruitment practices, platforms, channels, and labor market analysis

• Development of business continuity programs within human capital management

• Interviewing and assessment methods

• Measuring recruitment process effectiveness

• Working with ATS (Applicant Tracking Systems), managing candidate experience, and maintaining candidate databases

• Recruitment strategies for emerging professions and sourcing practices

• Development and administration of compensation and employee benefits policies aligned with local and global labor markets

• Development of organizational policies, procedures, programs, and HR initiatives

• Creation of EVP (Employee Value Proposition) strategies

• Organizational change management, communication strategies, and legal aspects

• Use of HR Information Systems (HRIS) and implementation of internal communication platforms

• Development of onboarding policies

• Employee lifecycle management

• Organizational structure design and development

• Structure of modern Agile teams

• HR documentation and legal compliance

• Conducting SWOT and PEST analysis

• Effective performance management policies – SMART, KPI, MBO, OKRs

• Implementation of an LMS (Learning Management System) and development of training and development programs

• Conducting organizational surveys including eNPS (Employee Net Promoter Score) and 360° assessment methods

• Business process mapping

• People analytics and development of data-driven management (turnover rate, hiring rate, training ROI, etc.)

• To enroll in the HR Management course, students must have at least a B1 level of English proficiency

Lika Kovziridze

• Managing Partner of SMART Support, a business consulting and services company, with 20 years of experience in the service industry, including 15 years in leadership roles.
• She began her management career at the international research company Taylor Nelson Sofres, gaining experience in global corporate standards and startup environments.
• Her career later continued at Bank of Georgia and multinational company Japan Tobacco International, where she developed strong expertise in strategic planning and people management based on international best practices.
• Since 2015, she has held executive roles in research and HR outsourcing companies, both locally and internationally.
• In 2023, she founded her own consulting company, integrating her expertise to support businesses in solving strategic challenges.
• Lika actively collaborates with Smart Academy to design programs that help professionals gain new competencies and deepen existing knowledge. She has completed CU MBA, CIMA, Strategic Leadership Simulation (Michael Kouly), The Science of Well-Being (Yale University), and is a Certified Coach (Erickson Coaching International). She follows the Kaizen philosophy and is passionate about digitalization and automation.

Etuna Zhvania

• HR and Quality Management professional with 13 years of experience.
• She began her HR career at Bank Constanta and later served as Deputy Head of HR at TBC Bank, where she gained extensive experience in mergers and organizational transformations.
• She participated in the collaboration between MERCER and TBC, gaining exposure to global HR standards.
• Etuna also led HR at IRAO, a member company of Vienna Insurance Group.
• Currently, she heads HR and Service Quality at Archi. She is dedicated to knowledge sharing and actively supports Smart Academy students with practical insights.

Sopo Kacharava

• Partner at SMART Support and Lead of Development.
• With 5 years of HR experience in recruitment, she specializes in IT & Tech recruitment and has worked with companies across various industries.
• She has also contributed to process digitalization and optimization initiatives. She holds a Bachelor’s degree in Management and Social Sciences.

Lela Kekua

• HR and Professional Development expert with 15 years of experience.
• She began her HR career at Caucasus Online and later worked at ICR as a Training and Career Development Manager.
• She led the HR Department at Georgian Railway, one of Georgia’s largest employers, and supervised vocational education initiatives.
• She has also worked as an HR Consultant at Adjara Group and currently represents IBA Group in Georgia.
• Lela is committed to continuous development and to sharing practical knowledge that supports students’ professional growth.