One of the key objectives of the Performance Management course is to equip HR professionals and business leaders with both theoretical and practical knowledge of strategic HR topics. This knowledge supports them in implementing performance evaluation systems, designing motivation schemes, developing employee growth plans, and fostering a culture of constructive feedback within their organizations.

The primary goal is practical application. Throughout the course, with the guidance of mentors, participants will develop and/or implement the tools and systems they study in theory within their chosen business direction.

Upon completion of the course, HR professionals will be able to manage the full performance management cycle, including:

• Defining strategic organizational goals

• Aligning individual objectives with company goals

• Applying key goal-setting methodologies: KPI, MBO, OKR, 360°

• Setting objectives using the SMART framework

• Leading constructive feedback processes

• Analyzing company learning and development needs

• Identifying professional and personal development needs

• Designing employee development plans

• Planning and implementing training and development activities

• Evaluating the effectiveness of implemented initiatives

• Designing motivational schemes

• Measuring employee satisfaction

• Analyzing and interpreting results

• Planning and executing employee engagement initiatives

• Monitoring progress and ensuring continuous support across all performance management processes

• Target Audience:
  HR specialists and business unit leaders who are interested in performance evaluation and motivation systems.
• Requirements:
  It is desirable for participants to have a professional interest in, or a practical need for, performance evaluation systems and motivational schemes in their current role.

Lika Kovziridze

• Managing Partner of the business consulting and services company SMART Support, with 20 years of experience in the service industry, including 15 years in leadership roles.
• Lika began her management career in the research industry at the international company Taylor Nelson Sofres, where she gained exposure to international corporate standards and startup environments.
• She later continued her career on the business side at Bank of Georgia and multinational tobacco company Japan Tobacco International, where she accumulated valuable expertise and deepened her knowledge of international best practices in people management and strategic planning.
• Since 2015, her career has again been connected to the service sector, research, and HR outsourcing, holding executive roles in both Georgian and international research companies.
• In 2023, Lika founded her own consulting company, integrating her diverse expertise to support businesses in solving strategic challenges.
• Alongside her leadership at SMART Support, she collaborates with Smart Academy to design programs that help professionals acquire new skills and deepen their expertise.
• Continuous learning is one of her core values. She has completed CU MBA, CIMA, Strategic Leadership Simulation (Michael Kouly), The Science of Well-Being (Yale University), and is a Certified Coach (Erickson Coaching International). She follows the Kaizen philosophy and is passionate about digitalization and automation.

Etuna Zhvania

• Human Resources and Quality Management professional with 13 years of experience.
• Etuna began her HR career at Bank Constanta and continued at TBC Bank, where she served as Deputy Head of the HR Department.
• During her 7 years in the banking sector, she gained significant experience in mergers and large-scale business transformation processes.
• She also participated in and gained valuable expertise from the collaboration between MERCER, one of the world’s leading consulting firms, and TBC.
• Her professional experience also includes the insurance sector, where she led HR at IRAO, a member company of Vienna Insurance Group.
• Currently, Etuna heads HR and Service Quality at the development company Archi.
• She is passionate about knowledge sharing and, despite a demanding professional schedule, actively supports Smart Academy students by sharing her practical experience and insights.

Nino Mchedlishvili

• HR professional with 13 years of experience.
• Nino began her HR career at Bank Republic, a multinational member of Societe Generale Group, recognized for its strong organizational culture. During five years in banking, she worked across training and development, recruitment, career development, and talent management.
• She later continued her career at TBC Bank, focusing on HR development and managing performance evaluation systems for mid- and senior-level managers.
• In recent years, her career expanded into the construction sector. For five years, she held the position of Administrative Director at Energon (energy infrastructure construction company), where she led the HR team and managed the full HR cycle — strategy, administration, recruitment, performance management, compensation and benefits, and development.
• Currently, Nino serves as Head of HR at Element Holding, which объединяет approximately 15 independent companies operating in the construction sector.

• She is committed to sharing her accumulated knowledge and experience with Smart Academy students through a highly practical, experience-based approach.