Main Duties:
- Coordinating and managing the after-sales service workflow;
- Managing the onboarding process of the building manager and providers;
- Proposing/selling placement on the website for existing providers;
- Caring for the development of existing customers, selling additional services;
- Problematic customers and demolitions – communicating with customers, investigating the problem, maintaining the address;
- Monitoring condominium transfers and software confirmation;
- Organizing the preparation of reports and statements for the building manager and providing them to the relevant persons;
- Conducting meetings with neighborhood managers if necessary;
- Reflecting various changes and operations on the business portal;
- Managing the working hours of subordinate employees: shift/break/vacation/bulletin;
- Developing team KPIs and monitoring their performance;
- Monitoring the team’s workflow, assisting in eliminating the problem if necessary;
- Managing the evaluation system, calculating bonuses, implementing gamification policies, identifying winners;
- Conducting 1on1 meetings daily to discuss the results/deficiencies of the work process;
- Training new employees, participating in the development and management of the onboarding program;
- Retraining/testing existing employees as needed;
- Preparing/submitting daily/weekly/monthly reports to the immediate supervisor.
Qualification requirements:
- At least 5 years of experience in sales
- 1 year of experience in a managerial position
- Team management experience
- Good communication skills
- Knowledge of English at a communication level (B2)